Security · Transparency · Trust

Hijabee Privacy Policy — How We Keep Your Data Safe

At hijabee, your personal information matters to us. This page explains in plain English what data we collect, how we use it, and how we keep it safe.

Last updated: January 2026 Written in English GDPR Compliant
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What This Policy Covers
What Data We Collect
How your data is used
Who your data is shared with
Cookie & Tracking Policy
Your Rights & Controls
Data Security Measures

Why Hijabee Takes Your Privacy Seriously

We believe transparency is the foundation of trust — from data collection to protection, every step of the way.

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Bank-Grade Encryption

Every data exchange on Hijabee is secured with 256-bit SSL encryption. Your password and payment details are never stored in plain text.

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No Third-Party Sales

Hijabee never sells your personal information to third parties. Your data does not go to advertisers or data brokers — that is a commitment we stand by.

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Only what's necessary

Hijabee collects only the information genuinely necessary to deliver its services. No excessive or unnecessary data is requested — data minimization is a core principle we stand by.

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Your Data, Your Control

You have the right to view, correct, or delete your personal data. Many of these actions can be done directly from your profile settings; for anything else, simply contact support.

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Transparent Purpose

You are informed upfront about how your data will be used. Hijabee never changes the purpose of data use without prior notice.

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Caution When Making Changes

Members will be notified by email and on the platform ahead of any significant changes to the Privacy Policy. At least 7 days' notice will be given before changes take effect.

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1. Introduction

This Privacy Policy ("Policy") governs the data relationship between Hijabee (hijabee.xyz) and its users ("you" or "member"). By creating an account or using the platform, you consent to the collection and processing of your information as described in this Policy.

We believe your data belongs to you — Hijabee simply borrows a portion of it, temporarily, to deliver its services. That is why this Policy is written in plain, straightforward language rather than complex legal terms, so every member can understand exactly what happens with their data.

In summary: Hijabee does not sell your data, use it for advertising, or ask for anything beyond what's needed. We only collect what's strictly necessary to provide you with our service.

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2. What Data We Collect

Hijabee collects two types of data — information you provide directly, and data generated automatically as you use the platform.

Data Type Example Purpose
Contact Details Name, date of birth, email Account
Contact Information Mobile number, address Verification
Identity Documents NID, passport number KYC
Financial Information Mobile Banking Number Payment
Transaction History Deposits, withdrawals, bets Audit
Device Information IP, browser, OS Security
Usage Patterns Which games you play and for how long Improvement

Important: Hijabee will never ask for your password, OTP, or full card number over a phone call or email. If you receive such a request, it's a scam — report it to Hijabee support immediately.

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3. How Data Is Collected

  • Information you enter in the registration form — such as your name, email address, mobile number, and date of birth.
  • Documents uploaded during KYC verification — such as copies of a national ID or passport.
  • Payment method details used during deposits and withdrawals — including mobile banking numbers or bank account information.
  • Your activity on the platform — login times, games played, and betting history. This is collected automatically.
  • Device & network information — IP address, browser type, operating system, and screen size.
  • Cookie and session data — how long you spent on the site and how much time you spent on each page.
  • Information you share when contacting support — including live chat and email messages.
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4. How Your Data Is Used

Hijabee uses collected data only for defined purposes. The primary uses are outlined below.

Service Delivery: Managing accounts, processing deposits, completing withdrawals, and keeping gaming services running.

Identity Verification: Verifying a member's age and identity during the KYC process — a requirement imposed by financial regulatory authorities.

Ensuring Security: Detecting fraudulent activity, preventing unauthorized account access, and combating money laundering.

Customer Support: Responding to support requests and understanding the context needed to resolve issues.

Platform Development: Understanding which features are used most and where friction occurs, in order to improve the quality of our service.

Legal Obligations: Sharing information with government or regulatory authorities — only when required by law.

Contact: Sending important updates, transaction confirmations, and security alerts. You may opt out of promotional emails at any time.

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5. Who We Share Your Data With

Hijabee does not sell your data to third parties. However, a limited amount of information is shared with trusted partners where necessary to deliver our services.

  • Payment Providers: Payment processors such as bKash, Nagad, Rocket, VISA, and Mastercard receive only the minimum information required to complete a transaction — this is strictly necessary for processing payments.
  • Identity Verification Provider: Registered third-party agencies may be used to verify documents during the KYC process. These agencies comply with international data protection standards.
  • Technology Service Providers: Selected technology partners for server hosting, database management, and cybersecurity — they are granted only the limited access required to carry out their work.
  • Law Enforcement: Information may be disclosed in response to a court order or a lawful government request. Hijabee complies with all applicable legal obligations in such cases.
  • Game Providers: For Live Casino or specific games, third-party game providers only receive the information needed for that gaming session — not your full profile.

Please note: Your data is never shared with third parties for any purpose beyond those listed above. No information is passed to advertisers, data brokers, or unrelated businesses.

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6. How Long We Retain Your Data

Hijabee does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.

Data Type Retention Period
Account Information (Active) For as long as your account remains active
Transaction & Financial Records 5 years after account closure (legal requirement)
KYC Documents 5 years after account closure
Support Conversations 3 years
Login & Activity Logs 18 months
Cookie Data 30 days to 1 year (depending on type)
Marketing Consent Until consent is withdrawn
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7. Data Security Measures

Hijabee protects your data with multiple layers of security, combining both technical safeguards and procedural controls.

256-bit SSL Encryption: All data transmissions are encrypted — secured to the same standard as banking services.

Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.

Two-Factor Authentication (2FA): Members can enable two-factor authentication on their account — an OTP will be required at every login.

Access Controls: Only hijabee staff whose roles require it are granted access to specific data.

Regular Security Audits: Regular penetration testing and vulnerability assessments are conducted by independent third parties.

Data Backup: Encrypted backups of all critical data are stored securely at separate off-site locations.

In the event of a data breach: In the event of a data security incident, hijabee will notify the relevant authorities and any affected members within 72 hours.

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8. Cookie Policy

Hijabee.xyz uses cookies as part of its normal website operation. Cookies are small text files stored in your browser that help the site recognize you.

Cookie Type Purpose Can it be disabled?
Essential Cookies Essential Login sessions, cart, security tokens No (site will not function)
Performance Cookies Optional Measuring page load speed and identifying errors Yes
Analytics Cookies Optional Understanding which features are used most Yes
Preference Cookies Optional Remembering your language, theme, and interface preferences Yes

Optional cookies can be disabled through your browser settings, though some features may become limited as a result. Hijabee does not use third-party tracking or advertising cookies.

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9. Your Rights

As a Hijabee member, you have a number of rights over your own data. To exercise any of these rights, contact us at support@hijabee.xyz.

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Right to Access

You have the right to know what information Hijabee holds about you. All data will be provided within 30 days of your request.

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Right to Rectification

You may request corrections to inaccurate or outdated information. Some details can be updated directly from your profile.

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Right to Erasure

You may request account closure and deletion of your data. However, certain information may need to be retained for a specified period to meet legal obligations.

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Right to Restrict Processing

You may request that your data not be used for specific purposes — such as opting out of marketing communications.

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Right to Data Portability

You can request a copy of your data in a machine-readable format (CSV or JSON).

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Right to Object

You may object to specific types of data processing. Hijabee will give reasonable consideration to such requests.

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10. Children's Data

All hijabee services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If a minor is found to have opened an account by mistake, the account will be closed and any collected data will be deleted. If a parent or guardian believes their child's information has been collected inadvertently, submitting a request to support@hijabee.xyz will prompt Hijabee to act promptly.

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11. International Data Transfers

Hijabee's servers and data storage infrastructure comply with international data protection standards. In some cases, servers belonging to game providers or technology partners may be located in other countries.

For any such transfers, hijabee ensures that the same standard of data protection is maintained through contractual safeguards. No data is shared with any partner without an internationally recognised data protection agreement in place.

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12. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact Hijabee's privacy team.

Email: support@hijabee.xyz — In the subject line, write "Privacy Request". Hijabee will respond within 7 business days. Complex requests may take up to 30 days, but you will be notified in advance.

General privacy-related questions can also be answered via the platform's live chat — available 24/7.

Frequently Asked Questions

A few questions about privacy.

There are several ways to reach Hijabee support. The fastest option is live chat — click the chat button in the bottom-right corner of the website or app to connect directly with a support agent. It's available 24/7, seven days a week, and you can chat in Bengali. For email, write to support@hijabee.xyz — you'll typically get a response within 2–6 hours, though complex issues may take a little longer. For transaction or account-related problems, live chat is your best bet since the agent can review your account on the spot. For privacy or data-related requests, send an email with the subject line "Privacy Request" — this routes your message directly to the relevant team. You can also check the Help Center for answers to frequently asked questions.

Some profile details on Hijabee can be updated by you directly, while others require assistance from support. Head to your profile page — you can update your display name, communication preferences, and notification settings on your own. Changing your mobile number follows a more careful process, since it's used to verify transactions. Select "Change Mobile" on your profile and an OTP will be sent to your current number; once verified, you'll be prompted to enter the new number, which will also receive an OTP. After both are confirmed, the number will be updated. If you no longer have access to your old number, contact support — they'll verify your identity and assist you. For changes to your name or date of birth, you may need to resubmit KYC documents, as these are tied to your identity verification.

Join hijabee in a Safe & Secure Environment

Your data is protected, your privacy is valued — play with that confidence.

18+ | Play Responsibly.

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