24/7 Bangla Support
Whether it's deposits, withdrawals, bonuses, or gaming — our support team is always here for you.
The sections below cover answers to almost all common questions.
A complete guide on how to make deposits using bKash, Nagad, and Rocket.
Withdraw your winnings fast — everything you need to know about timing, methods, and limits.
Update your profile, change your password, and manage security settings.
How to claim and use your welcome bonus, cashback, and free spins.
A guide on how to play slots, Live Casino, and Sports Betting.
Two-factor authentication, data protection, and account security tips.
How to download and install the Hijabee app on Android and iOS.
How to earn points, level up, and unlock exclusive rewards.
Making a deposit at Hijabee is straightforward enough that even first-timers shouldn't run into any trouble. That said, many people feel a little uncertain the first time — unsure exactly what to do at each step. This guide is here to walk you through it.
The most popular method is bKash. Nearly all mobile users in Bangladesh have bKash, making it the most convenient option. Nagad and Rocket work just as seamlessly. Follow the steps below:
Log in to Hijabee with your username and password. If you're new, complete your registration first.
Tap the wallet icon in the top right corner and select the "Deposit" option.
Select bKash, Nagad, or Rocket — whichever you have. Minimum deposit ৳200.
Enter the amount you wish to deposit. Send the payment to Hijabee's designated number and save your transaction ID.
Your balance typically updates within 1 to 5 minutes. If it doesn't, contact support with your transaction ID.
Minimum: ৳200 | Maximum (per day): ৳5,00,000. Limits differ for VIP members. Transaction fee: zero — Hijabee charges no extra fees.
৳0 transaction fee on all payments.
5–15 minutes. Fastest between 6:00 AM and 11:00 PM.
30 minutes to 2 hours. Bank cut-off times may affect processing.
Additional verification may add up to 30 minutes to processing time.
Instant withdrawal — no waiting.
Withdrawing your winnings at Hijabee is just as straightforward as making a deposit. Some players hesitate the first time — usually because they don't realize that once KYC verification is done, all future withdrawals process much faster.
KYC stands for "Know Your Customer" — it requires a one-time verification using a photo of your national ID or passport. It's a one-time process and never needs to be repeated. Once complete, withdrawals become much smoother and larger amounts can be processed without any hassle.
One important thing to remember when withdrawing: you must withdraw to the same number you used for your deposit. This is a security measure that keeps your account protected. If you request a withdrawal to a different number, the support team will flag and hold it, then notify you.
The minimum withdrawal amount is ৳500. Winnings from bonuses require meeting specific wagering conditions before withdrawal. Winnings from your own deposits have no additional conditions — you can withdraw them directly.
Your Hijabee account is more than just a gaming profile — your funds are protected here too. That's why we treat account security as our top priority, always.
When creating a password, use at least 8 characters combining uppercase and lowercase letters, and include at least one number. Avoid using "123456" or your date of birth — these are easy to guess. It's good practice to update your password once every 3 months.
Enabling two-factor authentication (2FA) makes your account significantly more secure. Even if someone gets hold of your password, they still can't log in without 2FA. It takes just 2 minutes to set up — go to your profile settings and look for the "Security" tab.
Never share your login credentials with anyone — Hijabee's support team will never ask for your password. If someone claims to be from support and asks for it, that's a scam — report it to us immediately.
Don't panic if your account gets suspended or locked. In most cases, this happens due to a pending KYC verification or an unusual login location being detected. Simply contact support and verify your identity — that's usually all it takes to resolve the issue.
The most searched topics at a glance.
If you can't find the answer in our guides, our team is always ready to help — in Bengali.
The fastest way to reach us. Click the chat button at the bottom right of the page.
Send us an email for more complex issues. Attach a screenshot or your transaction ID.
Live Chat: 24/7. Email responses: typically within 2–6 hours.
When contacting support, always have your registered mobile number and a description of the issue ready. For payment-related problems, including your transaction ID and the amount involved will speed up the resolution. Our average resolution time is 15 minutes.
The most frequently asked questions at the Help Center.
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